Electric Bicycle USA is an authorized dealer for multiple brands and each brand has their own policies so depending on the brand you buy please refer to that brand's specific policy here:
- Addmotor Return Policy
- Enzo Return Policy
- Greenbike USA Return Policy
- Joulvert Return Policy
- Populo Return Policy
For brands not listed above, all sales are final
If the item you receive is defective or not as described, please contact immediately to discuss how we can make it right.
Please do not send your purchase back to the manufacturer unless specifically instructed to do so by Electric Bicycle USA.