Upon placing an order with Electric Bicycle USA, you will receive an order confirmation e-mail confirming that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers for shipment. 

If your order is in stock and we process the charges to your credit card, it should ship and ARRIVE within 5-7 business days from the date of shipment to your address, unless otherwise stated for specific products. Most products' descriptions contain shipping time specific to that product, so be sure to look for that and contact us if you have trouble finding it. However, please note that we cannot guarantee shipping time and cannot be held responsible for unanticipated delivery delays beyond our control.

We will send you tracking information to the email address you provided when checking out. If you do not receive tracking information from us within 5 business days of your order feel free to follow up with us at

  • We do not ship to PO Boxes. 
  • We do not do overnight or expedited shipping
  • Some brands are available for will call pickup. Contact us if you would like to see if you are close to a relevant shipping warehouse and have that option.
  • International shipping (including Hawaii, Alaska, and Puerto Rico), is not currently offered.